- Ability to mentor, train and encourage staff.
- Ability to prioritise team workload and provide guidance on prioritisation.
- Track record to multitask, meet deadlines, handle and prioritize simultaneous requests.
- Customer focused, flexible and willing to take ownership of issues
- Ability to solve business challenges by leveraging technology solutions.
- Creative and analytical thinker with strong problem- solving skills.
- Excellent interpersonal and communication skills.
- Self-confidence to build strong working relationships internal/external.
- Self-motivated, with track record in self-directed learning
Senior IT Systems Administrator
The Senior IT Systems Administrator is responsible for the operational support, maintenance and monitoring of server-based systems (on-premise and cloud hosted) and implementing new systems and solutions. Working with a team to provide level 2, level 3 support, escalation to vendor support, proactive maintenance and monitoring on our systems and manage incidents and outages to resolution. Working as part of project teams to assist in the implementation, configuration, training and documentation of new solutions for the business.
Job Title: Senior IT Systems Administrator Reports to: IT Team Lead, IT Shared Services. Location: Dublin
Key Accountabilities:
(Describe the key tasks and responsibilities the role-holder has on an on-going basis)
- Lead IT Infrastructure support, providing troubleshooting, operations support, maintenance & administration of the Magnet IT Infrastructure estate, based on Windows Server, VMware, Linux and AWS environments.
- Maintenance and administration of DNS, Active Directory, Microsoft O365, AWS implementation, database platforms, NAS, SAN and other associated IT Infrastructure management systems.
- Maintenance, build and deployment of physical servers, virtual servers and cloud instances for the company.
- Network (LAN, WAN, WLAN, firewall) administration and configuration support
- Responsible for ensuring systems are appropriately licenced (physical host, virtual servers, SSL certificates etc) and company license renewal contracts are reviewed and renewed in collaboration with Director of Networks & IP Services
- Responsible for purchasing of IT Infrastructure assets such as servers, licences, AWS resources, etc.
- Responsible for ensuring systems meet IT security policy, security by design and remediation, and patching is implemented in a timely manner.
- Maintain accurate and up to date IT Infrastructure asset management, maintenance and support documentation
- Create training materials and user documentation and maintain such documentation as business needs evolve.
- Based on new system requirements recommend appropriate infrastructure solutions
- Assist the Head of IT and Transformation on IT projects in addition to dealing with any external contractors, vendors (SLA’s contracts)
Interfaces:
(Definition of the mutual expectations between roles that are interdependent and have points of interface. Consider key processes in which this role is involved and the interfaces within this)
Internal Contacts
- Magnet Management Team
- Finance
- HR
- Software Development Team
- Network Development Team
External Contacts
- Clients
- Vendors
- Customers
- Third party contractors
Delegated Authority:
(Decisions that the role holder is permitted to make)
Authorised and empowered to make decisions on Magnet’s behalf within scope of roles and responsibilities
Communicate with line manager beyond a need to know basis to avoid surprises.
Required Qualifications / Expertise:
This is a rewarding role with emphasis on targets and delivery. As self-starter and motivated individual, the candidate will have:
- Degree in Information Technology / Computer Science
- Minimum of 3 years’ experience in an IT Support Role
- Technical Accreditations such as MCSE, CISSP, CCNA, Fortinet NSE
- Systematic troubleshooting skills
- Excellent spoken and written English, with good communication skills
- A solid hands-on IT background working in an IT team environment
- Flexibility in approach to work and work ethic